DELIVERY

Where does the SUPERSUPPLIMENT- ship?

SuperSuppliment.com order(s) are delivered via JNT or DHL or FLASH, our logistic provider to Malaysia addresses.  Order(s) placed on 

What are the delivery options and costs?

Shipping within malaysia are currently all Free.

Subject to the following conditions, normal delivery will take 1 to 3 business days (West Malaysia) or 3 to 7 business days (East Malaysia) upon confirmation of your order:-

• All orders will only be processed and shipped on weekdays (Monday to Saturday only, not including Public Holidays)
• Shipping may take additional time due to Public Holidays and/or extreme weather conditions
• We will ship your order(s) to the delivery address you have provided in your account in supersuppliment.com 

What is the standard cut-off time for online orders?

Orders placed before 4:00 PM (MYT) will be processed the next business day, while orders placed after 4:00 PM (MYT) will be processed on the second business day following the order. 

What happens if I’m not available to receive my package upon delivery?

All order(s) require a signature from an individual upon delivery to acknowledge receipt of the same.

If you are not there to receive and sign for your order(s) upon delivery, our logistic provider will contact you to arrange for a second delivery. To ensure safe and secured delivery of your order(s), we do not accept any request to leave your order unattended at the delivery address without any person to acknowledge receipt of the same.

RETURNS

What is the SuperSuppliment Online Boutique Returns Policy?

Currently, we only accept return request(s) for damaged, faulty and/or incorrect item(s) received for order(s) placed on supersuppliment.com 
Complimentary returns must be requested for within 3 days of the delivery date.

We do not accept or process any return request(s) for any customized/engraved item(s), unless the said customized/engraved item is found to be damaged or faulty upon delivery.

This is only applicable to purchase(s) made online via Supersuppliment Online Boutique website.